Terms of Use

Welcome to Alrafa Electronics! By accessing or using our website, mobile application, or purchasing our products, you agree to abide by the following Terms of Use. Please read them carefully.

1. Acceptance of Terms

By using our services, you confirm that you have read, understood, and agree to these Terms of Use. If you do not agree, please refrain from using our platform.

2. Use of the Platform

  • You must be 18 years or older to use our platform.
  • You are responsible for maintaining the confidentiality of your account and password.
  • Any misuse of the website, including attempts to compromise its security or functionality, is strictly prohibited.

3. Product Information and Availability

  • We strive to ensure the accuracy of product descriptions, prices, and availability. However, errors may occur.
  • Product availability is subject to change without notice.
  • All prices are displayed in AED and may include applicable VAT unless stated otherwise.

4. Orders and Payments

  • Placing an order signifies your intent to purchase. We reserve the right to accept or cancel any order at our discretion.
  • Payments must be completed using the methods provided on our platform. Failure to complete payment may result in order cancellation.
  • Fraudulent or suspicious transactions will be reported to the relevant authorities.

5. Shipping and Delivery

  • Delivery timelines and charges will be specified during the checkout process. Delays due to unforeseen circumstances may occur.
  • Customers are responsible for providing accurate delivery information.
  • If the delivery fails due to incorrect details, additional charges may apply for re-delivery.

6. Returns and Refunds

  • Our return and refund policy outlines conditions for returns, exchanges, and refunds. Please refer to it on our website for more details.
  • Refunds will be processed in the original payment method within the specified timeline.

7. Warranty and Repairs

  • Warranty terms vary by product and are governed by the manufacturer’s or seller’s policies.
  • Alrafa Electronics assists with warranty claims for products sold directly by us but is not responsible for warranties provided by third-party sellers.

8. Intellectual Property

  • All content on our platform, including text, images, logos, and designs, is the property of Alrafa Electronics or its licensors and is protected by copyright and trademark laws.
  • Unauthorized use of our content is strictly prohibited.

9. Limitation of Liability

  • Alrafa Electronics is not liable for any indirect, incidental, or consequential damages arising from the use of our platform or products.
  • In all cases, our liability is limited to the value of the product purchased.

10. Governing Law

  • These Terms of Use are governed by the laws of the United Arab Emirates.
  • Any disputes arising will be subject to the exclusive jurisdiction of the courts of Dubai.

11. Changes to Terms

  • Alrafa Electronics reserves the right to modify these Terms of Use at any time. Changes will be effective once posted on our platform.
  • Continued use of our platform signifies your acceptance of any updated terms.

12. Contact Us

For any queries or concerns, you can reach us at:
Email: alrafa.electronics.dxb@gmail.com
Phone: +971 54 359 5043
Address: hyatt agency building opp landmark hotel Deira dubai

By using Alrafa Electronics, you acknowledge and agree to these Terms of Use. Thank you for shopping with us!