Free Delivery

Free delivery is available on thousands of products for orders over AED 3,500. Select a specific delivery date and time for an additional charge.

Delivery Options Overview

Alrafa Electronics offers flexible shipping methods tailored to your needs. Choose affordable delivery through our standard shipping partners, fast and reliable service via express delivery (within the UAE), or secure handling by trained logistics providers for larger items. Alternatively, you can pick up your order directly from our store in Dubai at your convenience. Below is an overview of all available shipping options.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to cancel the contract within 14 days of purchase.

To maintain this right, the product must be kept in its original condition. If the product is damaged, destroyed, or defective through no fault of the customer, the buyer can still terminate the contract. A reduction in value due to unpacking or testing the product does not prevent the buyer from requesting a refund.

The product will not be accepted for return if any of the following components are missing:

  • Fully equipped product and accessories
  • Original purchase receipt from Alrafa Electronics
  • Warranty card
  • Service report detailing the defect, issued by the authorized service center

FAQs

What is the warranty policy for products purchased from Alrafa Electronics?

All products come with a warranty as per the manufacturer’s or seller’s terms. For detailed information, please refer to the warranty card included with your purchase or contact our customer service team.

Do you offer free delivery?

Yes, we provide free delivery on orders over AED 3,500. For smaller orders or specific delivery preferences, additional charges may apply.

Can I return a product if I am not satisfied with it?

You can return a product within 14 days of purchase if it’s in its original condition and all components, including the receipt, warranty card, and packaging, are intact.

How long does it take to process refunds?

Refunds are processed within the timeframe specified by UAE consumer protection laws, typically within 7-14 business days.

What are the available shipping options?

We offer standard delivery, express delivery for urgent orders within the UAE, and store pickup in Dubai for your convenience.

Who should I contact for support if my product has a defect?

If your product is defective, please contact the manufacturer’s authorized service center or our customer support team for assistance.