Alrafa Electronics Warranty Policy

At Alrafa Electronics, we stand behind the quality of our products and offer warranty coverage for manufacturing defects in material, design, or workmanship after purchase.

The warranty duration for products and accessories is determined by the manufacturer or seller. Warranty services provided by sellers or brands other than Alrafa Electronics are the responsibility of the manufacturer or seller, including spare parts availability, repair time, and repair quality. In case of any complaints or concerns, customers must directly contact the brand’s warranty service provider. If the brand warranty service center is unavailable, Alrafa Electronics will assist with the claims.

To validate the warranty, the original invoice and serial number are required. If the product was delivered with a warranty card, it must be provided to the service center to proceed with the claim.

Repairs or replacements under warranty do not extend or renew the warranty period. Warranty terms are in accordance with the manufacturer’s policies. In case of delays, customers can claim compensation from the service provider as per UAE laws. Alrafa Electronics is not liable for such compensation.

Authorized service centers will handle warranty repairs. For items purchased from third-party sellers, the respective seller’s warranty terms apply.

A.1 Warranty Service Policy (Pickup and Delivery)

If Alrafa Electronics offers pickup and delivery services (within Dubai or serviceable areas), the warranty repair period will be 25 working days, broken down as follows:

  • Pickup to delivery at service center: 6 working days
  • Repair or servicing time: 14 working days
  • Post-repair delivery to customer: 5 working days

Note: Pickup and delivery services are an additional benefit and may incur charges. Alrafa Electronics reserves the right to charge for these services and may discontinue them at its discretion.

Guidelines for Warranty Pickup and Delivery:

  • Ensure the item is packed in its original box. Alrafa Electronics is not responsible for damages during transit due to inadequate packaging.
  • Provide the product and all its accessories (e.g., charger, earphones) during pickup.
  • If the warranty claim is rejected, inspection fees may apply at some service centers.
  • Warranty does not cover damages from accidents, misuse, or external causes.
  • If the product is damaged or missing accessories after servicing, report it within 48 hours of delivery.
  • Ensure all personal data is backed up, “Find My Device” is switched off, and locks/passwords are removed before handing over the device.
  • If the customer refuses to receive the repaired product, Alrafa Electronics will store the item for 30 calendar days. After this, it will be disposed of with no compensation.

A.2 Warranty Provided by Brands or Sellers

Warranty services are provided by the product’s manufacturer or authorized service provider, in line with the manufacturer’s warranty policy. To request warranty services, customers must directly contact the manufacturer or service center. A list of authorized service centers is available on our website.

Warranty terms and services from third-party sellers are not the responsibility of Alrafa Electronics. For any warranty-related concerns, customers must directly contact the seller or the brand’s warranty service.

B. Warranty Policy for Products from Third-Party Sellers

Products listed on the Alrafa Electronics platform by third-party sellers will follow the seller’s warranty terms as specified on the product page.

  • Warranty duration and claims conditions are determined by the seller.
  • Replacements and repairs will only be shipped within the purchase territory, and refunds will be credited to accounts located within this area.

For any further questions or clarifications, please contact our customer service at alrafa.electronics.dxb@gmail.com or through our live chat on our mobile app.